Terms of service
Online Store at: www.yosoy.pl
Table of Contents
§1. Definitions
§2. General provisions
§3. Rules for using the Online Store
§4. Account Registration in the Online Store
§5. Placing an Order in the Online Store
§6. Payment methods , method and date of delivery of the Goods
§7. Illegal Content, Evaluation of Transactions
§8. Conclusion and termination of the contract for the provision of electronic services
§9. Obligations of the Buyer and the User
§10. Blocking access to the Online Store
§11. Right of withdrawal
§12. Complaints procedure
§13. Final Provisions
§1. Definitions
The terms and expressions used in the Regulations have the following meanings:
- Consumer – Buyer who is a consumer within the meaning of the Act of 23 April 1964 – Civil Code (i.e. Journal of Laws of 2024, item 1061, as amended).
- Account – a separate area of the Store maintained for the User, in which data about the User is collected, enabling the User to use the functionalities provided by the Seller in the Store.
- Buyer – an adult natural person (having full legal capacity) or a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity, using the Store under the terms and conditions specified in the Regulations with the intention of purchasing Goods in the Store.
- Illegal content – in accordance with Article 3(h) of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC ("Digital Services Act"), information that, in itself or by reference to an activity, including the sale of products or the provision of services, does not comply with Union law or with the law of any Member State that complies with Union law, regardless of the specific subject matter or nature of that law.
- Offer – an announcement prepared and then published by the Seller in the Store, the subject of which is an offer to sell Goods.
- Regulations – these regulations of the Online Store at: www.yosoy.pl.
- Online Store or Store – the online store at www.yosoy.pl run by the Seller.
- Seller – JIM sp. z o. o. with its registered office in Pabianice, at ul. Zamkowa 36 (95-200 Pabianice), KRS: 0000554757, NIP: 7312048842, REGON: 361326207, e-mail address: hello@yosoy.pl, telephone number: +48 783 300 888.
- Goods or Goods – the item or items that constitute the subject of the Offer and, consequently, the subject of the Agreement.
- Agreement – a contract for the sale of Goods concluded remotely (in electronic form without the physical presence of the Parties) via the Store, between the Seller and the Buyer.
- Act on Consumer Rights – Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2024, item 1796, as amended).
- User – Buyer who has successfully registered an Account in the Store in the manner described in these Regulations.
- Order – a declaration of will of the Buyer expressing the willingness and readiness to conclude an Agreement with the Seller on the terms specified in the Order , constituting a summary of the subject matter of the Agreement.
§2. General Provisions
- The online store available at: www.yosoy.pl is run by JIM sp. z o. o. with its registered office in Pabianice, at ul. Zamkowa 36 (95-200 Pabianice), KRS: 0000554757, NIP: 7312048842, REGON: 361326207, e-mail address: hello@yosoy.pl, telephone number +48 783 300 888.
- The Terms and Conditions prepared by the Seller specify the conditions under which the Seller provides access to the Online Store, including the content, tools, and functionalities contained therein, as well as the services provided electronically , the purpose of which is to enable Buyers to become familiar with the Goods offered by the Seller, including their prices and availability. The Terms and Conditions also specify the rules and procedures for concluding Agreements with Buyers.
- The Buyer may only be an adult natural person with full legal capacity, or a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity and that meets the conditions specified in these Regulations.
- The Seller is the controller of personal data processed in the Store in connection with the implementation of the provisions of the Regulations. Personal data is processed for the purposes, for the period, and on the basis indicated in the Privacy Policy published on the Store's website. The Privacy Policy contains, among other things, principles regarding the processing of personal data, including the basis, purposes, and period of personal data processing and the rights of data subjects , as well as information regarding the use of cookies in the Store. Using the Store, including providing personal data, is voluntary, with the reservation that without the Customer providing certain information or consenting to certain Store functions, the provision of services by the Seller will be impossible or difficult (e.g., concluding a Contract, using the Store).
§3. Rules for using the Online Store
- When using the Online Store, the Buyer confirms that he or she has read these Terms and Conditions and accepts them in their current form, without reservation. Acceptance of the Terms and Conditions (in the form of a checkbox) is also required to place an Order .
- Access to the Online Store is unlimited for all Buyers, subject to §4.7 of the Regulations. The Seller also reserves that some services and options available on the Website are available only to Users .
- Using the Online Store requires meeting the following technical conditions :
- having access to a computer or other device with an operating system that supports web browsers;
- having access to the public Internet;
- enabling the use of cookies and JavaScript;
- When using the Online Store via e-mail, the User must have an active and correctly configured e-mail account.
- When using the Online Store, Cookies are installed in the Buyer's IT system, in accordance with the principles set out in the Cookie Policy.
- It is prohibited for Buyers to use the Online Store in a way that allows or is intended to allow unauthorized access to the Seller's IT system, introduce malicious software or illegal content into it, or prevent the proper operation of the Online Store.
- The Seller takes care of and protects the personal data of all Buyers in accordance with the established Privacy Policy.
§4. Account Registration in the Online Store
- By completing the form provided in the Online Store, the Buyer can register an Account in the Online Store.
- An account in the Online Store is created after correctly completing the form, which involves entering an email address and setting a password for the User Account. The User will receive an email with an activation link to the Store at the provided email address.
- To log in to the Store, the User enters the e-mail address provided during registration and the password he/she has set.
- Registering an Account in the Online Store requires reading the Regulations and accepting their provisions.
- A given User may only have one Account in the Online Store.
- The User is obliged to provide true and real data when creating an Account.
- Only Users have access to all functionalities provided by the Seller, in particular, only Users have the ability to check the history of Orders in the Store.
§5. Placing an Order in the Online Store
- The Buyer may purchase Goods offered by the Seller by adding the Goods to the electronic shopping cart in the Online Store. Then, by clicking the "Order" or "Proceed to payment" button on the Online Store website, the Buyer is automatically transferred to a tab requiring the provision of order details . The Buyer is obligated to provide, among other things:
- personal data and delivery data;
- method of delivery of the Goods;
- forms of payment for the Goods and delivery.
- When filling out the order details , the Buyer has the option to leave comments to the Seller regarding the Order .
- After entering all data and any comments to the Order , the Agreement between the Seller and the Buyer is concluded under the terms specified in the Order , after the Buyer clicks the "I order with an obligation to pay" button. Clicking this button is deemed to be confirmation of the terms of the Order by the Buyer, and as a result, the Agreement is concluded remotely, in electronic form.
- After the Buyer clicks the "Order with obligation to pay" button, the Buyer is redirected to a tab containing a summary of the Order , in particular information about the concluded Agreement and information necessary to pay for the Goods to the Seller and, depending on the chosen form of delivery, for the delivery of the Goods. At the same time, a summary of the Order will be sent to the email address provided by the Buyer .
- If the Buyer chooses payment to the bank account maintained for the Seller, after concluding the Agreement with the Seller, he is obliged to make the payment for the Goods within 3 business days, to the Seller's bank account received in the e-mail referred to in paragraph 6 below.
- After concluding the Agreement, an e-mail will be automatically sent to the Buyer containing a summary of the transaction.
- The User can obtain additional information about the purchased Goods in the "Purchased" tab located in the Account profile or by sending a message to the Seller's general e-mail address.
- The Seller reserves the right to withdraw from the Agreement, i.e. cancel the Order , or modify the order ( with the consent of the Buyer), in the event of a technical error in the stock status visible in the Store Offer and an obvious price error of the Goods offered in the Store.
- A technical error regarding stock status is understood as an incorrectly reported availability of a given Product by the system. A pricing error is understood as, for example, a lowered price of a Product that is not the fault of the Seller, but solely due to a technical system error, incorrect discount calculation, or automation failure.
- Any error ( both in terms of incorrect stock status and lowered price) will be appropriately documented by the Seller, and the Buyer will be informed of the error immediately after it is discovered. The notification to the Buyer will include information about the possibility of modifying the Order ( exchange for other, available Goods), accepting the correct price of the Goods (along with information about a possible additional payment by the Buyer), or canceling the Order .
- Before accepting the shipment of Goods, the Buyer is obligated to check whether the packaging has not been damaged in transit. If the packaging shows signs of damage, the Buyer should not accept the shipment and, in the presence of the courier (or independently, if another form of delivery is chosen), prepare a damage report or appropriately document this fact in another way, and immediately contact the Seller to clarify the matter. Inspecting the Goods upon receipt and preparing a damage report is a necessary condition for consideration of any claims by the Buyer for damage to the shipment in transit or non-conformity of the Goods with the Agreement.
- The Seller informs that if an Order is placed from outside the European Union via the Online Store, the Buyer may be responsible for payment of import duties, taxes, or other fees deemed appropriate by local customs authorities. Each country determines the amount of duties and taxes differently . The Seller is not responsible for the payment, coverage, or refund of such fees.
§6. Payment methods , method and date of delivery of the Goods
- The online store accepts the following forms of payment for the Goods and other possible costs related to the Agreement, in particular the fees for the delivery of the Goods:
- cash or payment card at the Seller's office (only when choosing the personal collection delivery method);
- BLIK payment;
- payment by quick transfer (PayNow);
- card payment (VISA, MasterCard);
- digital wallets (Google Pay, Apple Pay, PayPo);
- PayPal;
- Przelewy24;
- Shopify Payments;
- by transfer, to the following bank accounts maintained for the Seller:
- Polish maintained in PLN currency: PL80 1140 2004 0000 3802 7580 3966;
- foreign account in EUR: Bank: mBank, SWIFT: BREXPLPWMBK; Account: PL73 1140 2004 0000 3612 0452 8071;
- foreign account in USD: Bank: mBank, SWIFT: BREXPLPWMBK; Account: PL68 1140 2004 0000 3812 0452 8063.
- Payment methods cannot be combined within one Order ( i.e. one payment).
- The Seller will provide the Buyer with proof of purchase in electronic form as soon as possible, but no later than on the date of delivery of the Goods to the Buyer, or in paper form, together with the shipment containing the Goods.
- The Buyer consents to having the proof of purchase sent electronically to the e-mail address provided when placing the Order .
- The Buyer may choose the method of delivery of the Goods from the following options:
- personal collection ;
- InPost – courier or parcel locker;
- DPD Pickup (pickup points);
- DPD – courier.
- Detailed terms and conditions of delivery services are available on the relevant websites of selected service providers .
- The deadline for shipping Goods to the Buyer purchased by 11:00 a.m. on a given day is immediately or the next business day. The deadline for shipping Goods to the Customer for payments made by bank transfer, electronic payment, or payment card begins on the date the Seller's settlement account is credited (unless a different deadline is specified in the description of the Goods or when placing the Order and /or in the Order summary ) .
- If you choose personal collection, the Goods will be ready for collection immediately, i.e. from the date of conclusion of the Agreement (unless a different date is specified in the description of the Goods or when placing the Order and /or in the Order summary ) .
§7. Illegal Content, Evaluation of Transactions
- The Seller provides Buyers with a system for evaluating and publishing comments regarding purchased Goods.
- Buyers have the ability to freely shape the content of the ratings and comments they provide, subject to paragraphs 3 and 4 below.
- It is forbidden to publish the following content within the Product evaluation system :
- untrue;
- unrelated to a given Product;
- offensive or vulgar;
- racist or xenophobic;
- in any other way inconsistent with the law or the principles of social coexistence.
- The Seller reserves the right to remove Product ratings or comments whose content and subject matter are inconsistent with the Regulations, in particular with the provisions of this section. Supervision of Product ratings and comments is carried out in good faith and with due diligence , and on the Seller's own initiative or as a result of receiving a report, in order to detect, identify, and remove Illegal Content or other content inconsistent with the Regulations.
- In connection with the ability of Buyers to rate and comment on Goods , the Seller allows any person or entity to report information that they consider to be Illegal Content. The report should be submitted in Polish or English to the following email address: hello@yosoy.pl (the so-called contact point). In accordance with the provisions of the Digital Services Act, the report should contain the following elements:
- a sufficiently reasoned explanation of why the person or entity alleges that the relevant information constitutes Illegal Content;
- a clear indication of the exact electronic location of the information, such as the exact URL(s), and, where applicable, additional information to identify the Illegal Content;
- name and surname or name and e-mail address of the reporting person or entity, except in the case of reporting information deemed to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU;
- a statement confirming the good faith belief of the person or entity submitting the report that the information and allegations contained therein are accurate and complete.
- If the report contains electronic contact details of the person or entity that submitted the report, the Seller shall, without undue delay, send such person or entity a confirmation of receipt of the report. The Seller shall, without undue delay, notify the reporting person of its decision regarding the information to which the report pertains (deletion, modification, retention), providing information on the possibility of appealing the decision.
- Pursuant to the Digital Services Act, the Seller shall review notifications and make decisions in a timely , non-arbitrary, objective, and diligent manner. If the Seller uses automated means for the activities referred to above , it shall include such information in the notification referred to in paragraph 6 above.
- The provisions contained in this §7 of the Regulations do not prejudice the rights and obligations of the Seller and other persons or entities arising from the Digital Services Act.
- Persons or entities who have reported Illegal Content, to whom the Seller's decisions regarding Illegal Content or content inconsistent with the Regulations are addressed, wishing to pursue their rights in a manner other than internal proceedings before the Seller, may use the services of any extrajudicial body for digital services to resolve the dispute.
§8. Conclusion and termination of the contract for the provision of electronic services
- The agreement for the provision of services by electronic means, for which registration in the Online Store is not required, is concluded when the Buyer starts using the services available in the Online Store and expires as a result of the Buyer ceasing to use them.
- The agreement for the provision of electronic services, for which registration is required, is concluded for an indefinite period upon activation of the Account in the Online Store.
- The User has the right to unilaterally terminate the agreement for the provision of electronic services by clicking "Delete Account," located in the "My Account" tab in Settings. The User will then receive an automatically generated deactivation link to their email address. Clicking this link will irreversibly delete the User Account , which is equivalent to terminating the agreement for the provision of electronic services.
- The Seller reserves the right to terminate (unilaterally terminate) the contract for the provision of electronic services with the User who violates the provisions of the Regulations, with a 7-day notice period, in particular in the case of:
- providing false personal data by the User;
- the User uses the Account or other available functionalities contrary to their intended purpose;
- the User publishes a Product rating or comment contrary to §7 of the Regulations;
- the User's violation of legal provisions, principles of social coexistence and good manners , including both the content posted in the Store and in relation to the Seller;
- conduct contrary to §9 of the Regulations.
- A User with Consumer status, subject to paragraph 6 below, has the right to withdraw from a concluded contract for the provision of electronic services within 14 days of concluding the contract. The provisions of §11 of the Regulations shall apply accordingly.
- A User with the status of a Consumer has no right to withdraw from the contract for the provision of services by electronic means if the Seller starts providing the service, in particular if the User concludes the Contract via the Store.
§9. Obligations of the Buyer and the User
- The Buyer is obligated to use the Online Store in accordance with the law, the provisions of the Terms and Conditions, and good practice, while respecting the personal rights, copyrights, and intellectual property of the Seller and third parties . The Buyer is obligated to provide accurate data. The Buyer is prohibited from entering or providing illegal content.
- The Buyer is entitled to use the Online Store's resources solely for their own personal use. This means, in particular , that with respect to data and any other materials contained in the Online Store's resources, both those protected by copyright and those not , the Buyer may not use these materials for the purpose of conducting commercial activities.
- The user is obligated to provide true personal data in the registration form and order form . The user is obligated to keep the personal data they provide up to date.
- The user is obliged to keep his/her login and individual password secret and to protect them against access by third parties .
§10. Blocking access to the Online Store
- The Seller reserves the right to temporarily block access to the Online Store at any time in the event of the User violating the terms of use of the Online Store, in particular in the following situations:
- providing false personal data by the User;
- the User uses the Account or other available functionalities contrary to their intended purpose;
- the User publishes a Product rating or comment contrary to §7 of the Regulations;
- the User's violation of legal provisions, principles of social coexistence and good manners , including both the content posted in the Store and in relation to the Seller;
- conduct contrary to §9 of the Regulations.
- Blocking access to the Online Store by the Seller may be done simultaneously with the termination of the contract by the Seller under the terms specified in §10 of the Regulations.
§11. Right of withdrawal
- The Consumer has the right to withdraw from the Agreement within 30 days of delivery of the Goods to the Buyer or personal collection of the Goods by the Buyer. In the case of an Agreement covering multiple Goods or parts, the aforementioned period is counted from the delivery of the last Good, batch, or part thereof to the Buyer.
- The condition for the Consumer to exercise the right to withdraw from the Agreement is to submit to the Seller an unequivocal declaration of intent to withdraw from the Agreement, either electronically to the following address: hello@yosoy.pl, or in writing to the Seller's registered office address. Additionally, the Consumer should present the Seller with the original or provide the Seller with a copy of the receipt for the Goods or proof of purchase. To meet the 30-day deadline, it is sufficient to submit the declaration of withdrawal from the Agreement before its expiry.
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In the event of withdrawal from the Agreement, the Seller shall refund to the Consumer the price of the purchased Goods and the cost of delivering the Goods to the Consumer in the amount corresponding to the cheapest standard delivery method offered by the Seller, within 14 days of receiving the declaration of withdrawal from the Agreement. If delivery was free of charge, the refund includes the price of the product. The refund to the Consumer will be made using the same payment method that was chosen by the Buyer when concluding the Agreement, unless the Consumer has expressly agreed to a different payment method that does not involve any costs for them. The Seller may withhold the refund of payments received from the Consumer until the goods are received back or the consumer provides proof of sending them back.
- In the event of withdrawal from the Agreement, the Consumer is obligated to return the Goods immediately at their own expense, but no later than 30 days from the date the Seller receives the notice of withdrawal. The returned Goods must be unused, intact, and undamaged.
- The Consumer is obliged to provide the Seller with a return document together with the Goods, providing precise information about which Goods from the Order are being returned and whether the return is full or partial.
- For the avoidance of doubt, the Seller indicates that in the event of withdrawal from the Agreement, it is not possible to exchange the Goods for another one.
- The right to withdraw from the Contract does not apply to contracts :
- for the provision of services , if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the entrepreneur has performed the service, he will lose the right to withdraw from the contract;
- where the subject of the provision is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet his individual needs;
- where the subject of the performance is an item that spoils quickly or has a short shelf life;
- where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons , if the package was opened after delivery;
- where the subject of the performance are things that after delivery, due to their nature , are inseparably connected with other things.
- The Seller has the right to refuse to accept the return of Goods that show any traces of use beyond basic familiarization with the product, such as stains, signs of use, mechanical damage, lack of the original tag attachment, any fragrances (perfumes, deodorants, detergents, etc.).
- also apply to a natural person concluding the Agreement as part of their business activity, if the content of the Agreement indicates that the Goods are not related to the professional nature of that activity, resulting in particular from the subject of the business activity performed, made available in the Central Register and Information on Business Activity.
- Subject to paragraph 9 above, the right to withdraw from the Agreement does not apply to Buyers who are not Consumers.
- When exercising the right to withdraw from the Agreement, the Buyer may use the template provided below, which is also available on the Website.
- DOWNLOAD THE RETURN FORM BY CLICKING HERE
§12. Complaints Procedure
- The Seller is liable to the Buyer who is a Consumer for the non-conformity of the goods with the Agreement, to the extent specified in the Consumer Rights Act, in particular in Articles 43a – 43g. The Seller thus indicates that the non-conformity of the Goods with the Agreement occurs when the Goods:
- does not correspond to the description provided by the Seller;
- does not correspond to the sample or is inconsistent with the presented pattern;
- is not suitable for the purposes specified by the Buyer, about which he informed the Seller before concluding the Agreement;
- does not correspond to the properties that are attributed to goods of the same type;
- does not have the features that the Buyer can reasonably expect;
- does not meet the expectations regarding goods of this type, based on the Seller's public statements.
- For the avoidance of doubt, the Seller states that none of the provisions of the Regulations limit the rights of the Buyer who is a Consumer under applicable law. If such a provision is found to exist, the provisions of applicable law shall apply, in particular the Civil Code and the Consumer Rights Act.
- The Seller is liable for defects in the Goods discovered within 2 years of their delivery to the Buyer.
- A complaint may be submitted in writing, via a selected postal operator, to the Seller's registered office address or by sending an e-mail to the following address: hello@yosoy.pl.
- When submitting a complaint, the User is obliged to provide his/her name and surname, as well as describe the Product that is the subject of the complaint, as well as any other data necessary to consider the complaint, as well as to specify his/her demands.
- The Seller undertakes to review the complaint promptly, but no later than 14 days from its receipt. After reviewing the complaint, the Seller will inform the Buyer of the decision via email, to which the Buyer consents by submitting the complaint.
- In the event of non-compliance of the Goods with the Agreement, the Consumer may request the Seller to:
- exchange of Goods;
- repair of the Goods.
- If the Seller refuses to repair or replace the Goods, fails to repair or replace the Goods, or attempts to repair or replace the Goods, but the Goods still do not conform to the Agreement, the Buyer who is a Consumer has the right to demand a price reduction for the Goods or – in the case of a significant lack of conformity with the Agreement – to withdraw from the Agreement. If the lack of conformity with the Agreement is significant, the Consumer may demand a price reduction for the Goods or withdraw from the Agreement, without first exercising the right to demand repair or replacement of the Goods.
- If the complaint regarding the Goods being inconsistent with the Agreement is accepted, the Consumer shall not bear any repair costs.
- The Seller reserves that the following shall not be subject to complaint:
- Goods that have shrunk, become discolored, discoloured, or felted due to improper washing or use;
- Goods damaged due to mechanical damage (e.g. tears, abrasions, and rips);
- A product that has a fuzzy, balled-up material structure .
- also apply to a natural person concluding the Agreement as part of their business activity, if the content of the Agreement indicates that the Goods are not related to the professional nature of that activity, resulting in particular from the subject of the business activity performed, made available in the Central Register and Information on Business Activity.
- Subject to paragraph 11 above, the right to submit a complaint under the warranty for physical defects of the sold item does not apply to Buyers who are not Consumers.
- When exercising the right to complain about the Goods, the Buyer may use the template provided below, which is also available on the Website.
- DOWNLOAD THE COMPLAINT FORM BY CLICKING HERE
§13. Final Provisions
- The Seller makes the Regulations available on the Store's website and delivers them free of charge to Buyers (electronically) upon request.
- The Regulations come into force on March 24, 2025.
- The Seller reserves the right to change the content of the Regulations for important reasons, in particular in the case of:
- changes in legal provisions affecting the content of the Regulations;
- changes in the Seller's identifying data;
- changes in the Seller's business activity;
- changes in the scope of services provided by the Seller ;
- technical or technological changes in the operation of the Store.
- The Seller will each time make changes to the Regulations available on the Store's Website, as well as by sending an e-mail message to the Users to the addresses provided during registration, indicating the date on which the changes to the Regulations come into effect, which will not be shorter than 14 days from the date of making these changes available on the Store's Website.
- A Buyer who is a Consumer may use out-of-court complaint and redress procedures. The rules for accessing these procedures are available, for example, on the website of the Office of Competition and Consumer Protection . A Consumer may also, among other things, (I) contact the Consumer Ombudsman ; (II) submit an application for dispute resolution to a permanent consumer arbitration court; (III) submit an application for out-of-court dispute resolution to the provincial inspector of the Trade Inspection.
- Each Buyer has the right to pursue claims arising from the Agreement on general principles , i.e. by bringing an action in accordance with the relevant provisions of the Code of Civil Procedure.
- Any disputes arising from the use of the Store that are not resolved amicably shall be resolved by a common court with local and material jurisdiction over JIM Sp. z o. o. in accordance with the relevant provisions of the Code of Civil Procedure.
- The law applicable to the rights and obligations regarding the use of the Store by the Buyer is Polish law.